FAQ

 

Welcome to Pilatesbarpro FAQs

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

1. How long will it take to receive my order?
Handling time: 1-2 business days
Transit time: 5-8 business days
Estimated delivery time: 6-10 business days

For more info, see our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. More details in our Shipping Policy.
3. What if I receive a defective product?
If you receive a defective item, we’ll replace it at no cost. Please contact us and return it within 30 days. See our Return Policy.
4. Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. Please contact us within that time to cancel your order.
5. What is your return policy?
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.
6. When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed within 7 business days. Check our Refund Policy for full details.
7. Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. More info is available in our Return Policy.
8. How can I contact customer support?
You can reach us via our Contact Us page or email us at hello@pilatesbarpro.com.
9. Do you ship internationally?
No, we currently only ship within the United States.
10. Do you have a physical store location?
We are an online-only store to provide you with better prices and selection.
11. Can I place a bulk order for my business?
Yes, we accept bulk orders. Please contact our support team for more information.
12. What is the process for exchanging a product?
Please refer to our Return Policy for exchange instructions.
13. How can I track my order?
You can track your order through the Track Order page on our website.
Contact Information:
Business Name: Pilatesbarpro
Email: hello@pilatesbarpro.com
Phone: +1307500811 
Hours: Monday to Friday, 9:00 AM – 5:00 PM
We do our best to respond within 1–2 business days.